Facebook Twitter X-twitter Linkedin
Get A Qoute

Frequently Asked Questions

Find answers to common questions about our services, processes, and company policies. Can’t find what you’re looking for? Contact us directly.

Shipping & Logistics

What shipping methods do you offer?
We offer a variety of shipping methods including sea freight, air freight, and express courier services through our logistics partners like COSCO SHIPPING, Eastern Airline, and YTO Express. The best option depends on your budget, timeline, and nature of goods.

Shipping times vary based on the method and destination:

 

Express shipping: 3-7 business days
Air freight: 5-10 business days
Sea freight: 20-45 business days
These are estimates and can be affected by customs clearance, weather conditions, and other factors.

Yes, we provide comprehensive customs clearance services as part of our logistics solutions. Our team has extensive experience with import/export regulations in all the markets we serve, and we ensure all documentation is properly prepared and submitted.

Products & Sourcing

We maintain rigorous quality control processes including:

 

Supplier verification and audits
Pre-shipment inspections by our in-house teams
ISO 9001:2015 certified processes
Compliance with international standards (CE, FDA, RoHS, REACH)
Random quality checks throughout production

Absolutely. Our extensive network of 500+ verified manufacturers across China, Indonesia, and Australia allows us to source a wide variety of products beyond what’s listed on our website. Contact us with your specific requirements, and we’ll leverage our network to find suitable suppliers.
Minimum order quantities vary by product type and supplier. For standard items, we can often accommodate small orders, while custom manufactured products typically have higher MOQs. Contact us with your specific needs, and we’ll provide detailed information based on your requirements.

Orders & Payments

We accept various payment methods including:

 

Bank transfers (T/T)
Letters of Credit (L/C)
Documentary Collections
Online payments through secure platforms
Payment terms are typically negotiated based on order size, relationship with the client, and other factors.

Yes, we can arrange samples for most products. Sample costs vary and typically include the product cost plus shipping. In some cases, sample fees may be waived or credited against future large orders. Contact us to discuss sample availability for your specific product of interest.

      Our order process follows these steps:

 

  1. Receive and confirm purchase order
  2. Issue proforma invoice
  3. Receive payment or LC
  4. Place order with manufacturer
  5. Monitor production and conduct quality checks
  6. Arrange shipment and handle customs clearance
  7. Provide tracking information and delivery updates
  8. Confirm successful delivery

Company Information

Our headquarters is in Hong Kong, where we were established in 2016. We have strategic partnerships and local distributors in 15+ countries across Asia and Oceania, including China, Bangladesh, Thailand, Indonesia, Australia, New Zealand, and Papua New Guinea.

We serve a diverse range of industries including:

 

Government and defense (safety equipment, surveillance systems)
Oil and gas (drilling equipment, petroleum equipment)
Construction (machinery, raw materials)
Healthcare and pharmaceuticals
Garment and textile manufacturing
Industrial manufacturing

We work with businesses of all sizes. While we have extensive experience serving Fortune 500 companies and large state-owned enterprises, we also value partnerships with small and medium-sized businesses. We tailor our services to meet the specific needs and scale of each client.

Still have questions?

Our team of experts is ready to assist you with any specific queries about our services, products, or your potential project.
Request A Quote

Contact Us